At sunpanx.shop, customer satisfaction is our priority. We want every customer to have a safe and pleasant shopping experience. If you are not completely satisfied with your purchase, we provide a clear and transparent return and refund process in accordance with applicable consumer protection regulations.

Please carefully review the following return and refund policy before submitting a return request.

1. Right of Withdrawal

Customers located in the European Union have the legal right to withdraw from a purchase contract within 14 days after receiving their order without providing any reason.

The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, you must inform us clearly of your decision before the withdrawal period expires.

Please contact us at:

Email: info@sunpanx.shop

After receiving your withdrawal request, our customer service team will provide you with further instructions regarding the return process.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within the applicable return period.

• The product must be unused, unworn, and in its original condition.

• The product must include original packaging, labels, accessories, and any included documentation.

• The item must not show signs of damage, modification, washing, or misuse.

Products returned without prior communication may not be accepted.

3. Items That Cannot Be Returned

Certain products may not be eligible for return due to their nature or applicable regulations, including but not limited to:

• Products that have been used, worn, washed, or damaged after delivery.

• Products without original packaging or missing accessories.

• Personalized or customized products made specifically according to customer requirements.

• Items that cannot be returned for hygiene or safety reasons after opening, where applicable.

If you are unsure whether your item qualifies for return, please contact us before sending the product back.

4. Return Process

To request a return, please follow these steps:

1. Contact our customer service team at info@sunpanx.shop with your order information.

2. Provide your order number and explain the reason for your return request.

3. Wait for our return instructions before shipping the product.

4. Carefully package the product to prevent damage during transportation.

5. Send the product according to the return instructions provided by our customer service team.

Please do not return products without contacting us first, as unauthorized returns may delay processing.

5. Return Shipping Costs

Unless the product received is defective, damaged, incorrect, or not as described, customers are generally responsible for return shipping costs.

If the return is caused by an error on our side, such as:

• Wrong product delivered

• Damaged product received

• Defective product received

sunpanx.shop will review the situation and provide an appropriate solution, including possible replacement, refund, or return shipping assistance.

6. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If your return is approved, the refund will be processed using the original payment method.

Refund processing times may vary depending on:

• Your payment provider

• Your bank processing time

• Payment method used during purchase

Please allow additional time for your financial institution to complete the transaction.

7. Refund Amount

Approved refunds will include the eligible purchase amount.

Original shipping fees may not be refundable unless:

• The product was defective.

• The wrong product was delivered.

• The order issue was caused by sunpanx.shop.

Any additional costs caused by optional services selected by the customer may not be refundable.

8. Damaged or Incorrect Items

We carefully inspect products before shipment. However, if you receive an item that is damaged, defective, or different from your order, please contact us within a reasonable period after receiving your package.

Please provide:

• Order number

• Description of the issue

• Photos or videos showing the problem if applicable

Our team will review your request and provide an appropriate solution as quickly as possible.

9. Order Cancellation

Customers may request cancellation before the order has been processed or shipped.

Once an order has entered the shipping process, cancellation may no longer be possible. In this case, customers may use the return procedure after receiving the package.

To request cancellation, please contact:

Email: info@sunpanx.shop

10. Exchanges

Currently, sunpanx.shop does not offer direct product exchanges.

If you wish to receive a different product, size, or variation, please return the original item according to this policy and place a new order separately.

11. Processing Time

We aim to process return requests as quickly as possible.

The general process includes:

• Return request review: within a reasonable timeframe after receiving your email.

• Return inspection: after receiving the returned product.

• Refund processing: after approval of the return.

Processing times may vary depending on shipping conditions and inspection requirements.

12. Contact Information

If you have any questions regarding returns, refunds, or your order, please contact our customer support team:

Business Name: sunpanx.shop

Email: info@sunpanx.shop

Our customer service team is committed to providing fair solutions and ensuring a positive shopping experience for every customer.

13. Policy Updates

sunpanx.shop reserves the right to update or modify this Return and Refund Policy when necessary to reflect changes in business practices, legal requirements, or customer service improvements.

Any updates will be published on this page with the latest revision date.

Thank you for choosing sunpanx.shop.