At sunpanx.shop, we are committed to providing our customers with a reliable, convenient, and transparent delivery experience. We understand that receiving your order safely and on time is an important part of online shopping, and we work hard to ensure that every order is processed and delivered efficiently.

This Shipping Policy explains our shipping methods, processing times, delivery expectations, and other important information regarding your order.

1. Free Standard Shipping

sunpanx.shop provides free standard shipping for all orders.

Customers do not need to pay additional shipping fees for standard delivery. The shipping cost will be automatically calculated as free during the checkout process.

Our goal is to make shopping simple and convenient by providing reliable delivery without additional shipping charges.

2. Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your order.

Order processing generally includes:

• Order verification

• Product preparation

• Quality inspection

• Packaging

• Shipment arrangement

Processing time usually takes approximately 1–5 business days.

During periods of high demand, holidays, promotions, or unexpected circumstances, processing times may be slightly extended.

We appreciate your patience and understanding.

3. Delivery Time

The estimated delivery time for orders from sunpanx.shop is:

15–20 business days

Delivery time begins after the order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on:

• Shipping destination

• Carrier operating conditions

• Customs clearance procedures

• Public holidays

• Weather conditions

• Unexpected transportation delays

While we always aim to deliver within the estimated timeframe, actual delivery times may occasionally be affected by factors outside our control.

4. Order Tracking

Once your order has been shipped, tracking information may be provided when available.

Customers can use the tracking details to follow the progress of their shipment.

Please allow some time for tracking information to become active after shipment confirmation.

If you experience any issues with tracking information, please contact our customer service team:

Email: info@sunpanx.shop

5. Shipping Destinations

sunpanx.shop currently provides delivery services to Germany and eligible international destinations.

Shipping availability may depend on:

• Product type

• Delivery address

• Logistics conditions

• Local regulations

If a delivery location cannot be supported, we will contact the customer regarding available options.

6. Customs, Duties, and Import Taxes

For international shipments, customs procedures may apply depending on the destination country.

Customers are responsible for complying with local import regulations where applicable.

Any customs fees, duties, taxes, or charges imposed by local authorities may be the responsibility of the customer unless otherwise required by applicable law.

sunpanx.shop is not responsible for delays caused by customs inspections or clearance procedures.

7. Delivery Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully check:

• Full name

• Street address

• Apartment or unit number if applicable

• Postal code

• City

• Country

• Contact information

sunpanx.shop cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an incorrect address after placing an order, please contact us as soon as possible:

Email: info@sunpanx.shop

We will make reasonable efforts to assist before shipment processing begins.

8. Lost, Damaged, or Delayed Packages

We carefully prepare and package every order before shipment.

If your package:

• Does not arrive within the expected delivery period

• Arrives damaged

• Contains incorrect items

please contact our customer service team.

Please provide:

• Order number

• Customer name

• Description of the issue

• Photos or supporting information if applicable

Our team will review the situation and provide an appropriate solution.

9. Shipment Delays

Although we work with reliable shipping partners, certain delays may occur due to circumstances beyond our control, including:

• Severe weather

• Natural disasters

• Customs inspections

• Carrier delays

• Transportation disruptions

• Government restrictions

• High-volume shipping periods

In such cases, sunpanx.shop will make reasonable efforts to assist customers and provide updated information whenever possible.

10. Delivery Confirmation

Once the carrier confirms delivery to the address provided by the customer, the order will be considered successfully delivered.

If you believe your package was marked as delivered but has not been received, please:

1. Check with household members or neighbors.

2. Verify the delivery location.

3. Contact the shipping carrier if necessary.

4. Contact us for additional assistance.

We will cooperate to help investigate delivery issues.

11. Order Changes and Cancellation Before Shipment

If you need to change your shipping information or cancel an order, please contact us as soon as possible.

Email:

info@sunpanx.shop

Once an order has been processed and shipped, changes or cancellations may no longer be possible.

In such cases, customers may refer to our Return and Refund Policy.

12. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact our customer service team:

Business Name: sunpanx.shop

Email: info@sunpanx.shop

Our team is committed to providing professional support and ensuring that your shopping experience with sunpanx.shop is convenient and reliable.

Thank you for choosing sunpanx.shop.